Author Collection

Chris Voss

1 book with highlights

Books

Never Split the Difference

19 highlights

Featured Highlights

Ask the right questions to guide the negotiation.

From Never Split the Difference

#strategy#negotiation#communication
Mirroring is an effective tool in negotiation.

From Never Split the Difference

#communication#negotiation#technique#interpersonal-skills
Labeling is a way to validate someone’s emotions.

From Never Split the Difference

#empathy#emotions#communication#validation
When you’re negotiating, you’re never just negotiating the deal; you’re negotiating your relationship.

From Never Split the Difference

#relationships#negotiation#communication
No deal is better than a bad deal.

From Never Split the Difference

#negotiation#decision-making#strategy
The most powerful word in negotiation is 'no'.

From Never Split the Difference

#negotiation#communication#assertiveness#power
You have to be a little bit crazy to be a negotiator.

From Never Split the Difference

#psychology#negotiation#strategy
Effective negotiation is about getting what you want while making the other side feel good.

From Never Split the Difference

#negotiation#communication#strategy
He who has the most information wins.

From Never Split the Difference

#knowledge#strategy#competition#information
The most important thing in communication is hearing what isn't said.

From Never Split the Difference

#communication#listening#psychology