Validation: The New Psychology of Influence

“To validate someone, you must ignore what’s wrong with their perspective—however obvious it may be—and instead focus on what’s valid. The key to thriving and not just surviving in your relationships is to ignore the fangs and focus first on the mane.”

“People are far more likely to listen to what you have to say about their behavior if they trust that you accept and understand the reasoning or emotions behind it.”

“Thoughts are considered valid when they are logical, based on facts, and grounded in reality.”