Troubleshooting Common Issues

An Article Fails to Save or Shows an Error

Screvi's server could not read the page. The usual reasons: a paywall, a site that blocks automated requests, or a page that only renders with JavaScript.

Fix: open the article in your browser where you can see the full text, click the Screvi extension icon, and choose Save from this tab when the toast offers it. That saves the page as your browser shows it, including content behind your own login.

For an article already in your library, open its menu and re-parse it. If that still fails, save it again from the extension.

The Kindle Import Is Missing Books

Wrong region. Books bought on amazon.co.uk only appear on read.amazon.co.uk/notebook, not on read.amazon.com. Run the import on each regional site you buy from. Screvi supports all 13 Kindle regions.
The import was interrupted. Large libraries take several minutes. Keep the tab open until the panel says it is done.
Returned Kindle Unlimited books. Amazon may hide highlights from books you returned.

Duplicate Highlights

Screvi matches highlights by source and text, so most re-imports are clean. Duplicates appear when the same book came in two ways (extension and My Clippings, say) and ended up as two sources, or when the text differs slightly.

Fix: open the duplicate source, choose Move Highlights to Another Source, and pick the correct one. Screvi moves the highlights and deletes the empty duplicate. Stray individual duplicates can be moved to trash from their menu.

The Extension Says "Not Connected"

Open app.screvi.com in the same browser and log in. The extension connects on the next page load.
Check the extension is enabled under chrome://extensions or about:addons.
Disable and re-enable it.
As a last resort, reinstall it and log in again.

The Extension Says "Subscription Required"

Saving needs an active plan or trial. Check Settings > Billing in the web app.

The Digest Email Is Not Arriving

Not enough highlights. Review needs at least 3 sources and 20 highlights.
Wrong time or timezone. Check both under Review > Preferences.
Spam. Look in spam or junk and mark Screvi as safe.
Reminders off. Make sure Daily review reminders is on.

The Mobile App Is Out of Sync

Pull down to refresh. Check your connection, and under Settings confirm you are signed in to the right account. Changes made offline are queued and sync when you reconnect.

Open the share sheet in Safari, scroll to the end of the app row, tap More, and turn on Screvi. Open the Screvi app and log in at least once after installing.

I Cannot Find KoboReader.sqlite

It is inside the hidden .kobo folder at the top of your Kobo's drive.

macOS: in Finder press Cmd + Shift + . to show hidden files
Windows: View > Show > Hidden items in File Explorer
Linux: press Ctrl + H in your file manager

The Article Text Looks Wrong or Incomplete

Some sites have layouts that defeat content extraction. Re-parse the article from its menu, or save it again with Save from this tab in the extension. For PDFs, upload the file instead of pasting its URL. For YouTube, use the Open in Screvi button so the transcript is fetched.

Review Is Not Available

You need at least 3 sources and 20 highlights. The count is on your Stats page. Import a little more and review unlocks on its own.

The Kindle Import Is Slow

The extension has to scroll Amazon's notebook page book by book. Hundreds of books take a few minutes the first time. Later imports only fetch new highlights. Keep the tab open, and turn on background sync from the Chrome Extension page under Integrations so it runs daily without you.

An EPUB or PDF Will Not Upload

Files must be under 50 MB. Fixed-layout and DRM-protected EPUBs are not supported.

My AI Assistant Says the Connection Is Read-Only

You connected Screvi through MCP before write access existed, or approved a read-only connection. Disconnect Screvi in your AI client and connect again, approving write access.

Still Stuck?

Email support@screvi.com. Pedro, who builds Screvi, reads every message.